ECT Control Report Frequently Asked Questions

Get help with eCT Control Report Frequently Asked Questions

Jump straight to the Frequently Asked Questions section you need:

1. General Information 

  • Where can I find information about Certificates of Title?
  • What is an electronic Certificate of Title (eCT)?
  • What is eCT Control?
  • How can I identify who controls my eCT?

2. eCT Control Report Information

  • What is an eCT Control Report?
  • Who can request an eCT Control Report?
  • Who can an eCT Control Report be requested for?
  • Do I need an eCT Control Report?

3. eCT Control Report request process

  • How do I request an eCT Control Report?
  • How is the new process different from before?

4. Fees and refunds

  • What is the fee of the eCT Control Report?
  • Can I get a refund?
  • Why am I charged if I receive a null report (the eCT Control Report says there are no eCTs)?

4. eCT Control Report Delivery

  • How long does it take to receive my eCT Control Report?
  • In what format is the eCT Control Report delivered?
  • I did not receive my eCT Control Report. What should I do?

5. Trouble shooting eCT Control

  • I purchased a business but the previous owner did not transfer eCT Control to me. What do I do?
  • I sold my business and I did not obtain an eCT Control Report and forgot to transfer eCT Control of all eCTs to the purchaser of my business. What should I do?
  • Can I obtain an eCT Control Report for an entity that is no longer an ELNO subscriber, or whose subscription has been suspended, resigned, or terminated?
  • How do I transfer eCT Control to another entity?
  • What should I do if I suspect an error in my report?

5. Security

  • Is my eCT Control Report secure?

6. Feedback

  • I want to provide feedback

1. General information

Where can I find information about Certificates of Title?
What is an electronic Certificate of Title (eCT)?

An eCT is an electronic Certificate of Title (CT) for a folio (title) of the Register of land (Register). It is a control mechanism to ensure the effective processing of electronic instruments. If there is an eCT, it indicates that no valid paper Certificate of Title (pCT) exists for that title.

What is eCT Control?

eCT Control is a security and control mechanism that ensures land titles are managed safely during electronic transactions related to land.
The eCT Controller is the entity/organisation that holds control of the electronic Certificate of Title (eCT) for the land title, as shown on a Register Search Statement (also known as Title Search).

The eCT can be controlled by:

  • A bank or financial institution – if there is a mortgage.
  • A lawyer or conveyancer – if they completed a property transfer and there is no mortgage.
  • The Registrar of Titles – if no one else holds control.
  • In some cases, certain government bodies or statutory authorities.

Only organisations that are subscribers to an Electronic Lodgement Network Operator (ELNO) (e.g.: PEXA, Sympli) can hold eCT Control — for example, to transfer or release control.

Note: If the Registrar of Titles holds control of an eCT, their role is passive, meaning they don’t take any action unless an ELNO subscriber requests it.

How can I identify who is eCT Control?

The name of the party that holds control of the eCT is shown below the title details on the Register Search Statement (Title Search). This section identifies who currently holds eCT Control for that title.

Return to the table of contents

2. eCT Control Report information

What is an eCT Control Report?

An eCT Control Report is a report in excel format that provides a list of all active eCTs currently under the control of an entity. It includes the:

  • Customer Code
  • Volume & Folio Numbers of applicable titles

It does not include registered proprietor names or other information.

Who can request an eCT Control Report?

To request an eCT Control Report, you must:

  1. be a current, registered ELNO subscriber (e.g.: PEXA, Sympli.)
  2. have an active Customer Code 
  3. be authorised to hold control of eCTs
Who can the eCT Control Report be requested for?

You can request an eCT Control Report on entities who:

  1. are a current, registered ELNO subscriber (e.g.: PEXA, Sympli.)
  2. have an active Customer Code
  3. are authorised to hold control of eCTs

Note: The eCT Control Report will only be sent to the contact email address linked to the Customer Code for the entity that the eCT Control Report relates to. This information is received through ELNOs. Therefore, subscribers are encouraged to make sure that their contact email address is kept up to date in the ELNOs they subscribe to. Only one report per VOTS Customer Code can be purchased per request.

Do I need an eCT Control Report?

You will have to assess whether you need an eCT Control Report.

The report is useful for:

  • Verifying which eCTs you hold eCT Control for.
  • Reconciling your records against information held by the Registrar of Titles.

Return to the table of contents

3. eCT Control Report request process

How do I request an eCT Control Report?

  1. Visit LANDATA®.
  2. Enter the Customer Code (five digit and one letter code e.g. 12345A)
  3. for the entity that you wish to obtain the report about.
  4. Confirm your eligibility to make the request (see Who can Request an eCT Control Report).
  5. Make the payment using the online portal.
  6. Wait for processing (up to 3 business days).

Note: The eCT Control Report will be delivered via noreply@servictoria.com.au email address.  Please add this address to your contact list, and check your Junk Email folder before requesting support - see eCT Control Report delivery

The eCT Control Report will be sent to the contact email address linked to the Customer Code for the entity that the eCT Control Report relates to. This information is received through the ELNOs. Therefore, subscribers are encouraged to ensure that their contact email address is kept up to date in the ELNOs they subscribe to.

How is the new process different from before?

Previously, the process was fully manual, requiring multiple approvals and taking five to seven business days. The new semi-automated process:

  • requires customers to confirm their eligibility before submitting requests, and
  • speeds up processing times to three business days.

Return to the table of contents

4. Fees and refunds

What is the fee for the eCT Control Report?
  • A flat fee of $99.00 (including GST) applies per request.
  • The fee covers one Customer Code only.
  • The fee applies regardless of the number of titles identified in the eCT Control Report.
Can I get a refund?

No refunds will be issued for:

  • Incorrect details at the time of application (including where an incorrect Customer Code is entered, or an outdated or incorrect contact email address is linked to the ELNO account for which the eCT report is being requested for.
  • Ineligible entities, where the entity for which the eCT Control Report is requested is an inactive ELNO subscriber, has an inactive Customer Code, or is not authorised to hold control of eCTs.
  • Receiving a null report where no active eCTs are found for the requested entity.
Why is there still a charge if I receive a null report (the eCT Control Report says there are no eCTs)?

Each request is processed through LANDATA® systems to generate a verified report.
A null report verifies that no electronic Certificates of Title (eCTs) are held under the specified Customer Code.

This confirmation helps ensure your records are accurate, supports audit and compliance requirements, and gives you transparency in your title management practices.

Return to the table of contents

5. eCT Control Report delivery

roHow long does it take to receive my eCT Control Report?

It can take up to three business days from the time payment is made.

The eCT Control Report will be sent to the email address linked to the ELNO subscriber account for which the report is being requested.

Subscribers are encouraged to ensure their contact email address is kept up to date in the ELNOs they subscribe to.

In what format is the eCT Control Report delivered?

The eCT Control Report is delivered in Excel (.xls) format. This prevents issues with PDF conversion and allows for easier data handling.

I did not receive my eCT Control Report. What should I do?
  • Add noreply@servictoria.com.au to your contact list and check for deliveries from this address.
  • Check the Junk Email folder of the email address that is associated with the Customer Code.
  • Wait the full three business days before contacting support.
  • If you still haven’t received the eCT Control Report, contact LANDATA® Customer Support.

Return to the table of contents

6. Troubleshooting eCT Control

I purchased a business but the previous owner did not transfer eCT Control to me. What do I do?

If the previous owner is still a current, registered subscriber:

  • You (or they) can request an eCT Control Report via LANDATA® to confirm whether any (eCTs) are held under their Customer Code.
  • The report will be sent to the email address linked to that Customer Code within the ELNO. You will need to ask them to forward the report to you.
  • If the previous owner is no longer a registered subscriber or cannot be contacted, please contact LANDATA® Customer Support for assistance.
I sold my business and I did not obtain an eCT Control Report and forgot to transfer eCT Control of all eCTs to the purchaser of my business. What should I do?

If you are still a current, registered subscriber, you can:

  • You can request an eCT Control Report via LANDATA® to confirm which electronic Certificates of Title (eCTs) are currently under your Customer Code
  • Then, work with the purchaser to transfer eCT Control of each eCT to their Customer Code through your Electronic Lodgement Network Operator (ELNO) (e.g. PEXA or Sympli). Fees may apply

If you are no longer a current, registered subscriber, you will need to contact LANDATA® customer service for assistance.

Can I obtain an eCT Control Report for an entity that is no longer an ELNO subscriber, or whose subscription has been suspended, resigned, or terminated?

No. When an ELNO subscriber resigns, is suspended, or has their subscription terminated, their VOTS Customer Code becomes inactive.

Therefore, an eCT Control Report cannot be delivered, and no refunds will be provided in this circumstance.

If an eCT Control Report is still required, please contact LANDATA® Customer Support for assistance.

How do I transfer eCT Control to another entity?

The transfer of eCT Control must be completed through an Electronic Lodgement Network Operator (ELNO).

You’ll need to initiate the transaction within your ELNO account, following the steps provided by that network.

If you’re unsure how to complete the transfer, please refer to your ELNO’s help resources or support team for guidance.

What should I do if I suspect an error in my report?

If you believe there may be an error in your eCT Control Report:

  • Compare the report with your internal records to check for inconsistencies.
  • Conduct a Title Search to confirm the current information on record.
  • If discrepancies remain and you believe the report is incorrect, contact LANDATA® Customer Support for assistance.

Return to the table of contents

7. Security

Is my eCT Control Report secure?

The report is only sent to the contact email address linked to the Customer Code of the entity that the report is about. Customers are responsible for securing their report and preventing unauthorised access.

Return to the table of contents

7. Feedback

How do I provide feedback?

We value your feedback and are always looking for ways to improve our eCT Frequently Ask Questions and your customer experience.

Please complete the LANDATA® enquiry form by clicking here.

Return to the table of contents